Quality and environment
Client satisfaction is of the utmost importance in any Grupo El Fuerte activity or project. In order to achieve excellence, we pay special attention to all of the processes involved in any product or service. Our Quality standards are certified by both internal and external auditors.
Sustainability means the company is on a balanced and constant search for economic development, environmental integrity and social well-being. Our commitment is that financial, natural and social policies come together in a unique system that can provide people with long-lasting well-being.
The Grupo El Fuerte commitment to quality can clearly be seen in the fact that all hotels in the group have been certified according to the most demanding international regulations and standards, achieving certificates for quality management policies in accordance with the international standard ISO 9001 by prestigious third party accredited organisations.
Along with this constant concern for meeting and exceeding customer expectations is our sensitivity towards the environment. Grupo El Fuerte is committed to carrying out activities in a way that respects the environment and surroundings in the locations where it carries out business activities. Through ISO 14001, an international environmental management and regulatory system, the Group channels its concerns and those of Society as a whole, and provides answers to helping maintain and improve natural resources so they can be used and enjoyed by future generations.
These types of management policies have many advantages, mainly at a competitive level, as both client satisfaction and the conservation of natural resources along with the reduction of negative environmental impact are always considered in the course of everyday business.
Then last but by no means least are the people. Our company is not only continuously financially and environmentally significant, but at the same time generates social wealth, contributing to the well being and true progress of those related to the Group (staff, clients, investors, suppliers) and also its surroundings (local communities, institutions) as well as helping disadvantaged groups.